Support
We're here
to help.
Questions about your order, our products, or anything else — send us a message and we'll get back to you within 24 hours.
Response Time
We reply to every message within 24 hours, Monday through Friday.
Product Support
For warranty claims, setup help, or technical issues with Horizon or Neptune.
Press & Partnerships
Media inquiries, collaborations, and sponsorship opportunities — select "Press & Partnerships" in the form.
Frequently Asked Questions
Everything you need to know about your Krakens headphones.
What platforms are Krakens headphones compatible with?+
Krakens headphones are designed for multi-platform use. They are fully compatible with PC, Mac, PlayStation, Xbox, Nintendo Switch, and mobile devices. Simply connect via USB, 3.5mm jack, or wireless depending on your model.
What does the Krakens warranty cover?+
Every Krakens headset comes with a 1-year limited warranty from the date of purchase. This covers manufacturing defects and hardware failures under normal use. Physical damage, water damage, and unauthorized modifications are not covered. Keep your proof of purchase to activate your warranty.
How do I claim a warranty repair or replacement?+
Contact our support team through the form on this page or via WhatsApp with your order number and a description of the issue. We will guide you through the process — most cases are resolved within 5–7 business days.
How do I set up the detachable microphone?+
The detachable noise-cancelling microphone snaps into the left earcup. Once connected, it is automatically detected by your device. For PC users, make sure to set the headset as the default input device in your sound settings. No drivers are required.
Can I use Krakens headphones for music and everyday listening?+
Absolutely. While engineered for competitive gaming audio, Krakens headphones deliver a wide soundstage and deep bass response that makes them equally great for music, movies, and calls. The detachable mic means you can use them anywhere without looking like you are in a gaming setup.
How do I clean and maintain my headset?+
Use a dry or slightly damp microfiber cloth to wipe down the earcups and headband. Avoid harsh chemicals or submerging any part of the headset in liquid. The earcup cushions are removable and can be replaced if worn — contact us for spare parts availability.
What is your return policy?+
We accept returns within 30 days of purchase for unused, unopened products in original packaging. If your product arrived damaged or defective, we will cover return shipping and send a replacement at no cost. Reach out to our support team to initiate a return.
How long does shipping take?+
Krakens orders follow our standard delivery system. Express delivery typically arrives in 1–2 business days, while standard shipping usually takes 3–5 business days. Expedited and same-day options may be available depending on your location. You can track your order through the confirmation details provided after purchase.